Predictive dialer software with the CRM built in
Stop paying callers to listen to ringing phones. JugnuCRM dials for your team, skips the numbers that do not answer, and puts the lead's history on screen the moment someone picks up.
Manual dialing wastes most of a caller's hour. They type a number, wait through ringing, hit a busy tone or a switched-off phone, and start again. An auto dialer removes that entirely.
JugnuCRM includes three dialing modes, and you pick the right one per campaign rather than being locked into one.
What this solves
Agents waiting through ringing
Busy, unanswered and invalid numbers are filtered out before they ever reach an agent.
No context when someone answers
The lead's source, past calls and notes appear the moment the call connects.
Outcomes logged late or not at all
One-click outcomes set the result and the next follow-up in the same step.
Disputes with no evidence
Every dialer call is recorded and attached to the lead record.
One dialing mode for every list
Run predictive on cold lists and progressive on trials, in the same system.
What's included
Predictive dialing
Calls several numbers ahead of agents becoming free, maximising talk time on large lists.
Progressive dialing
One number per free agent, so every answered call reaches a person.
Click2Call
One-click calling from any record, for callbacks and high-value leads.
Campaign management
Separate campaigns for fresh leads, trials and renewals, each with its own mode and team.
Call recording
Automatic recording with transcripts, stored on the lead record.
Live supervisor view
See who is on a call, idle or on break, with talk time and outcomes per agent.
Which mode to use
| Mode | How it dials | Best for |
|---|---|---|
| Predictive | Calls several numbers ahead of agents and connects answered calls | Large fresh lead lists, high-volume campaigns |
| Progressive | Calls one number for each free agent | Trials, warm leads and existing clients |
| Click2Call | Agent clicks a number in the CRM to call | Callbacks, follow-ups and high-value leads |
See JugnuCRM in action
A short walkthrough: how a caller works through leads, logs a call and sets the next follow-up, and what the owner sees in reports.
Questions about predictive dialer
What is a predictive dialer?
A predictive dialer calls several numbers at once, based on how many agents are about to become free. Busy, unanswered and invalid numbers are filtered out, and agents are connected only to people who actually answer.
What is the difference between a predictive and a progressive dialer?
A progressive dialer calls one number per free agent, so every answered call has an agent ready. A predictive dialer calls ahead of agents, which gives more talk time but can drop a call if everyone is busy. JugnuCRM supports both.
Which mode should my team use?
Predictive for large cold lists where speed matters most. Progressive for warm leads, trials and existing clients, where every answered call must reach a person. Most teams use both on different lists.
Do I need special hardware?
No. Our team sets up the calling side and your agents work inside the JugnuCRM screen with a headset.
Are dialer calls recorded?
Yes. Dialer and Click2Call calls are recorded and saved on the lead record with the outcome and notes.
Related
Call Center CRM
IVR, dialer, recordings, WhatsApp and agent reports in one system, so your supervisors stop stitching together five different tools.
Read more →CRM for Stock Advisory
Your callers work through hundreds of leads a day, turn free trials into paying clients and chase renewals every month. JugnuCRM keeps all of it on one screen, with every call recorded.
Read more →AI Calling
Let an AI voice assistant handle first contact and routine questions, so your callers spend their time on leads that are actually interested.
Read more →Get a demo set up for your team
Tell us how your team works and we'll show you the CRM and dialer set up the way you'd actually use it — not a generic slide deck.
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