Click2Call — one click from the CRM to the customer
No typing numbers, no logging calls afterwards. Click the number, talk, pick the outcome.
Click2Call suits the calls that matter most: a callback a lead asked for, a trial client who needs convincing, a renewal conversation. The caller reads the notes, clicks once, and the call connects.
Because the call is placed through the system, it is recorded, logged and timed without anybody remembering to do it.
What this solves
Numbers typed by hand
One click from any lead or client record, including from a list view.
Calls never logged
Every call is logged automatically with duration, outcome and recording.
Agents calling from personal phones
Calls go through your business line, so numbers and recordings stay with the company.
Follow-ups forgotten
The next follow-up is set in the same step as the outcome.
What's included
One-click dialing
From the lead record, the client record or a list.
Automatic logging
Duration, outcome, agent and timestamp saved without extra steps.
Call recording
Stored on the record and playable by supervisors.
Notes while talking
Type on the same screen during the call.
Works from anywhere
Agents can work from the office or from home on the same setup.
See JugnuCRM in action
A short walkthrough: how a caller works through leads, logs a call and sets the next follow-up, and what the owner sees in reports.
Questions about click2call
How is Click2Call different from the dialer?
The dialer works through a list automatically and suits volume. Click2Call is agent-initiated and suits calls where the agent should read the notes first — callbacks, trials and renewals.
Do agents need a desk phone?
No. A computer with a headset is enough, which also means agents can work from home on the same setup.
Does it work on mobile?
Yes, for teams who work away from a desk. We will show you how it behaves on a phone during the demo.
Related
Predictive Dialer
Stop paying callers to listen to ringing phones. JugnuCRM dials for your team, skips the numbers that do not answer, and puts the lead's history on screen the moment someone picks up.
Read more →Call Center CRM
IVR, dialer, recordings, WhatsApp and agent reports in one system, so your supervisors stop stitching together five different tools.
Read more →Lead Management
Every lead captured, assigned and followed up — and a clear view of which source brings clients who actually pay.
Read more →Get a demo set up for your team
Tell us how your team works and we'll show you the CRM and dialer set up the way you'd actually use it — not a generic slide deck.
Bangali Square, Indore, Madhya Pradesh 452016