CRM and dialer for loan recovery and collections teams
Large buckets, low connect rates and the same accounts called again and again. A dialer that only connects answered calls, with every promise-to-pay and every recording on the account.
Recovery is a volume business. A caller may dial two hundred numbers to have forty conversations, and the same accounts come back next cycle. Done on mobile phones with an Excel bucket, the time goes into dialing rather than talking, promises get written in notebooks, and when a customer disputes what was said there is nothing to check.
JugnuCRM handles the dialing and the record-keeping so your agents spend their hours on conversations. Buckets are allocated by DPD, product or region, the dialer connects only answered calls, and every outcome, promise-to-pay date and recording stays on the account for the next cycle.
What this solves
Agents spend the day dialing
The predictive dialer places the calls and connects agents only to answered ones, so more of each hour goes into recovery conversations instead of ringing tones.
Promises are kept in notebooks
Every promise-to-pay is recorded against the account with its date and amount, and the account comes back to the agent on that date automatically.
The same account called twice, others not at all
Buckets are allocated per agent with duplicate checks, so coverage is even and nothing sits untouched for a week.
Disputes with no evidence
Every call is recorded against the account with the agent, time, disposition and notes, so a disputed conversation can be checked in seconds.
No view of agent productivity
Live reports show calls, connects, talk time, promises taken and amounts recovered per agent, per bucket and per campaign.
History lost between cycles
Last cycle's calls, dispositions and promises stay on the account, so the agent opens the next call already knowing what happened.
What's included
Bucket allocation
Assign accounts to agents by DPD, product, amount or region, in bulk or by rule.
Predictive & progressive dialer
Choose the mode that suits your connect rate. Agents are joined only to answered calls.
Disposition codes
Your own outcome list — promise to pay, partial payment, dispute, wrong number, not reachable, refuses to pay — set up to match how you report.
Promise-to-pay tracking
Date and amount captured on the call, with the account returning to the agent on the due date.
Automatic callback scheduling
Not-reachable and callback outcomes are re-queued on your own retry rules instead of by hand.
Call recording on every call
Stored against the account with agent, timestamp, disposition and notes attached.
Calling-hour controls
Restrict campaigns to the hours your policy allows, so agents cannot dial outside them.
Recovery reports
Calls, connects, promises taken, promises kept and amounts recovered by agent, bucket and campaign.
How you get started
Demo on your buckets
We show the flow using a bucket structure and disposition list like yours, not a generic pipeline.
Setup
Your buckets, disposition codes, retry rules, calling hours and telephony configured by our team.
Import & train
Current accounts imported from Excel, then a walkthrough for your agents and team leaders.
Go live
Your team starts calling, with support on phone and WhatsApp from Indore.
See JugnuCRM in action
A short walkthrough: how a caller works through leads, logs a call and sets the next follow-up, and what the owner sees in reports.
Questions about crm for loan recovery
Does JugnuCRM work for both early and late bucket recovery?
Yes. Buckets are yours to define — by DPD, by product, by amount or by region — and each can have its own agents, disposition codes, retry rules and calling hours.
Can we record every recovery call?
With the calling plan, every call placed through JugnuCRM is recorded and stored on the account along with the agent, time, disposition and notes.
Can we control the hours agents are allowed to call?
Yes. Campaigns can be limited to specific hours and days, and the dialer will not place calls outside them.
Does this make us compliant with RBI recovery rules?
No software makes an organisation compliant on its own. What JugnuCRM gives you is the record-keeping that compliance depends on — recordings, dispositions, timestamps and a full history per account — plus calling-hour limits you configure. Confirm your specific obligations with your compliance team.
Can it handle credit card collections as well as loans?
Yes. Credit card departments use the same setup: buckets, dialer campaigns, disposition codes and promise-to-pay tracking, with your own fields for card and account details.
How much does it cost for a recovery team?
CRM with calling is ₹8,500 a month for up to 25 agents. Below about ten agents the per-user plan at ₹850 a month with calling works out cheaper. GST extra, no lock-in.
Related
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Read more →Call Center CRM
IVR, dialer, recordings, WhatsApp and agent reports in one system, so your supervisors stop stitching together five different tools.
Read more →Lead Management
Every lead captured, assigned and followed up — and a clear view of which source brings clients who actually pay.
Read more →Get a demo set up for your team
Tell us how your team works and we'll show you the CRM and dialer set up the way you'd actually use it — not a generic slide deck.
Bangali Square, Indore, Madhya Pradesh 452016