CRM for teleshopping and direct response teams
Calls arrive in bursts when the ad runs. Capture the order on the first call, confirm it before dispatch, and follow up the ones that did not answer.
Teleshopping lives or dies on the minutes after an ad airs. Calls come in a rush, and every one that rings out is a sale lost. Then the work shifts: confirming orders before dispatch, chasing the customers who did not pick up, and handling the COD refusals.
JugnuCRM covers both halves. Inbound IVR routes the rush to whoever is free and captures the order on the call; outbound campaigns then work through confirmations and missed callers, with every attempt recorded against the order.
What this solves
Calls missed during the ad rush
Inbound IVR queues and routes calls to available agents, and missed numbers go straight into a callback campaign.
Orders taken on paper
The agent captures product, quantity, address and payment mode on the call, on one screen.
Confirmation calls not made
Orders awaiting confirmation become a calling list with its own campaign and outcomes.
No record when a customer disputes the order
Every call is recorded against the order with the agent, time and outcome.
COD refusals not followed up
Refused and undelivered orders come back as a campaign rather than disappearing into a spreadsheet.
No idea which ad slot worked
Lead source and campaign reporting show which slot or channel produced orders, not just calls.
What's included
Inbound IVR & routing
Queue the rush, route to available agents, and capture every number that could not be answered.
Order capture on the call
Product, quantity, address, payment mode and notes on one screen while the customer is on the line.
Outbound campaigns
Confirmation calls, missed-caller callbacks and COD follow-up as separate dialer campaigns.
Predictive dialer
Work through large callback lists with agents connected only to answered calls.
Call recording
Every inbound and outbound call stored against the order.
WhatsApp & SMS
Order confirmations and dispatch updates from the same screen.
Campaign reporting
Calls, orders, confirmation rate and refusals by campaign, agent and time of day.
API & integrations
Push orders to your dispatch or accounting system through the REST API.
How you get started
Demo on your flow
We show an inbound order and a confirmation campaign set up the way you run them.
Setup
Your products, order fields, IVR, campaigns and telephony configured by our team.
Import & train
Existing orders and numbers imported, then a walkthrough for your agents.
Go live
Your team takes calls, with support on phone and WhatsApp from Indore.
See JugnuCRM in action
A short walkthrough: how a caller works through leads, logs a call and sets the next follow-up, and what the owner sees in reports.
Questions about crm for teleshopping
Can it handle a sudden rush of inbound calls?
Yes. Inbound IVR queues callers and routes them to whoever is free, and numbers that could not be answered are captured into a callback campaign automatically.
Can agents take the order on the same screen as the call?
Yes. Product, quantity, address, payment mode and notes are captured while the call is connected, on the same screen.
Can we run confirmation calls as a separate campaign?
Yes. Orders awaiting confirmation become their own dialer campaign with their own outcomes, separate from fresh enquiries.
Can we send order updates on WhatsApp?
Yes, through the WhatsApp Business API, using approved templates sent from the order record.
Can we see which ad slot produced orders?
Yes, if each slot or channel uses a different number or campaign tag. Reports then show calls and orders by source and by time of day.
Does it connect to our dispatch system?
JugnuCRM has a REST API and webhooks, so confirmed orders can be pushed to your dispatch, courier or accounting system.
Related
Call Center CRM
IVR, dialer, recordings, WhatsApp and agent reports in one system, so your supervisors stop stitching together five different tools.
Read more →Predictive Dialer
Stop paying callers to listen to ringing phones. JugnuCRM dials for your team, skips the numbers that do not answer, and puts the lead's history on screen the moment someone picks up.
Read more →Click2Call
No typing numbers, no logging calls afterwards. Click the number, talk, pick the outcome.
Read more →Get a demo set up for your team
Tell us how your team works and we'll show you the CRM and dialer set up the way you'd actually use it — not a generic slide deck.
Bangali Square, Indore, Madhya Pradesh 452016