Call center CRM for inbound and outbound teams
IVR, dialer, recordings, WhatsApp and agent reports in one system, so your supervisors stop stitching together five different tools.
Running a calling floor on a separate phone system and a separate CRM means outcomes get logged twice, recordings live somewhere nobody can find, and supervisors have no single view of the day.
JugnuCRM puts the phone system inside the CRM. Inbound calls arrive through the IVR with the caller's history on screen; outbound campaigns run on the dialer with outcomes logged in one step.
What this solves
Two systems, double entry
Calls and records live in one place, so an outcome is logged once and never retyped.
Recordings nobody can find
Every recording sits on the customer record, searchable by number, agent or date.
No live view of the floor
Supervisors see who is on a call, idle or on break, with live talk time and outcomes.
Campaigns mixed together
Separate campaigns and lead lists, each with its own dialing mode and team.
Quality checks done by memory
Transcripts and quality scoring against recordings, so coaching is based on evidence.
What's included
Smart IVR
Multi-level inbound routing in more than one language, sending callers to the right team.
Outbound campaigns
Predictive, progressive or Click2Call, chosen per campaign.
Screen pop
The caller's history appears before the agent says hello.
Recording & QA
Automatic recording with transcripts and quality scoring for supervisors.
Agent & team reports
Calls, talk time, outcomes and conversions by agent, team and campaign.
Shifts & roles
Shift scheduling, role-based permissions and internal chat.
WhatsApp & SMS
Message customers from the same screen, with delivery tracking.
API & webhooks
Push leads in from your website or client systems and export results back.
How you get started
Demo
We show inbound and outbound on a setup like yours.
Telephony setup
Numbers, IVR tree, queues and agent extensions configured by our team.
Pilot team
Start with one team, confirm the flow, then roll out to the floor.
Go live
Full rollout with supervisor training and ongoing support.
See JugnuCRM in action
A short walkthrough: how a caller works through leads, logs a call and sets the next follow-up, and what the owner sees in reports.
Questions about call center crm
Does JugnuCRM handle inbound and outbound?
Both. Inbound calls route through the IVR to the right team with the caller's history on screen. Outbound uses the predictive dialer, progressive dialer or Click2Call depending on the campaign.
Which industries use it as a call center CRM?
Stock advisory and broking, teleshopping, education and admissions counselling, real estate, insurance, hostels and PG bookings, and BPOs running campaigns for other businesses.
Can supervisors listen to calls and score quality?
Yes. Supervisors can play back any recording, read transcripts, score calls and see live status for every agent.
How many agents does it support?
From a handful to a full floor. Tell us your agent count and peak call volume and we will confirm the setup before you commit.
Related
Predictive Dialer
Stop paying callers to listen to ringing phones. JugnuCRM dials for your team, skips the numbers that do not answer, and puts the lead's history on screen the moment someone picks up.
Read more →CRM for Stock Advisory
Your callers work through hundreds of leads a day, turn free trials into paying clients and chase renewals every month. JugnuCRM keeps all of it on one screen, with every call recorded.
Read more →Lead Management
Every lead captured, assigned and followed up — and a clear view of which source brings clients who actually pay.
Read more →Get a demo set up for your team
Tell us how your team works and we'll show you the CRM and dialer set up the way you'd actually use it — not a generic slide deck.
Bangali Square, Indore, Madhya Pradesh 452016